Refund policy
The NUNE Comfort Guarantee: Australia Wide
We’re confident you’ll love the comfort and feel of NUNE. But we also know that sometimes you need to feel something for yourself.
If your NUNE isn’t what you expected, you can return it within 30 days of receiving your order for a full refund.
To be eligible, items must be:
- unworn, unwashed and in their original condition
- returned with all original tags and packaging
- free from marks, stains, odours, makeup or damage
- for hygiene reasons, underwear must only be tried on over your own underwear
Once your return has been received and checked, we’ll issue a refund to your original payment method.
Our Comfort Guarantee is in addition to any rights you may have under the Australian Consumer Law.
Returns Policy
We accept returns on all full-priced items within 30 days of delivery, provided they are unworn, unwashed, and returned in their original condition with all tags attached.
We recommend trying on items as soon as they arrive to ensure there is enough time to request a return if needed.
Items purchased on sale or during promotional periods are final sale and cannot be returned.
Returns are only accepted with proof of purchase.
Exchanges
If you would like to exchange an item, please email us at hello@nuneapparel.com and we can assist you directly.
Alternatively, you may return your item for a refund or store credit and place a new order.
Return Conditions
Unless required by law, all returned items must meet the following conditions:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Items must not show any signs of wear or be unsuitable for resale
- Underwear must be tried on over your own underwear for hygiene reasons
- Items must not have been used for photography, social media, commercial use, or personal gain
- Items purchased as part of a set must be returned together
As our garments are designed with considered and minimal packaging, tags may not always be externally attached. Any item returned without its original tags or showing signs that tags have been removed will not be accepted.
We reserve the right to refuse returns that do not meet these conditions.
Packaging
Items should be returned in their original packaging where possible. Tissue paper does not need to be returned, however we recommend repacking garments carefully to ensure they are protected and remain in clean, resalable condition during transit.
Return Shipping
Australian returns are free. We will arrange a prepaid return shipping label for you once your return has been approved.
We recommend using the return label provided so your parcel can be tracked. If you choose to arrange your own return shipping, we are not responsible for parcels lost in transit.
For New Zealand and international returns, return shipping costs apply:
New Zealand: $10 standard / $15 express
International: $20 flat rate
International orders may also be subject to duties and taxes. These charges are non-refundable.
Refunds & Store Credit
Approved returns can be issued as either a refund to your original payment method or store credit.
For Australian orders, there is no return shipping or handling fee.
International returns are charged return standard shipping.
Original shipping charges, including express shipping, are non-refundable.
Store credit is issued for the full value of the returned item, excluding any original shipping charges, and is valid for 12 months from the date of issue.
Please allow 3–5 business days for your return to be processed once received.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery at hello@nuneapparel.com.
Items must be returned to us for assessment. Once confirmed, we will arrange a replacement or refund at no additional cost.
Excessive Returns
We monitor return activity to ensure our policy is used fairly. Where we identify excessive or unusual return behaviour, we reserve the right to refuse returns or limit future transactions.
Additional Information
- Returns must be sent back within the approved return window
- We do not refund duties or taxes paid on international orders (excluding New Zealand where applicable)
- We reserve the right to decline returns that fall outside of these terms
Before You Purchase
We design our pieces to be worn, loved, and kept. We encourage thoughtful purchasing and are always here to help you choose the right fit.
Please refer to our size guide or contact us if you have any questions before purchasing.
How to Return an Item
- Ensure your item is unworn, with tags attached, and in original condition
- Place the item back in its packaging. While tissue paper does not need to be returned, we recommend repacking carefully to keep the garment protected and clean in transit
- Email us at hello@nuneapparel.com with your order number and reason for return
- We will provide return instructions and shipping details
- Send your item back using the provided instructions
- Once received and approved, your refund will be processed